Refund Policy
Effective Date: March 2, 2026
1. Introduction
At SanitizeMail, we strive to ensure our customers are satisfied with our services. As our service is provided via Paddle.com (our Merchant of Record), this policy explains the conditions for refunds and how they are processed.
2. Eligibility for Refunds
Refund Considered
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14-Day Window: Requests made within 14 days of the initial purchase.
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Unused Credits: Refunds are only available if fewer than 100 credits have been used.
Not Eligible
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Service already consumed (more than 100 credits used).
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Requests submitted after 14 days of purchase.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team immediately at support@sanitizemail.com.
- Provide your account details and the Paddle Transaction ID from your email receipt.
- Our team will review your credit usage and approve valid requests within 3 business days.
4. Refund Process
Once a refund is approved by SanitizeMail:
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The refund is triggered via Paddle to your original payment method.
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It may take 5–10 business days for the funds to appear in your account.
5. Subscription Cancellations
You may cancel your subscription at any time. Upon cancellation, you will not be charged for the next billing cycle. Your existing credits will remain in your account and will not expire, as per our permanent rollover policy.
6. Contact Us
Questions about your order or this policy? Reach out to us: