Effective Date: [01-01-2025]
1. Introduction
At SanitizeMail, we strive to ensure our customers are satisfied with our services. This Refund Policy explains the conditions for refunds and how to request one.
2. Eligibility for Refunds
Refunds are considered under the following conditions:
- Service Issues: If you experience technical problems that prevent you from using our services as intended.
- Billing Errors: If you were charged incorrectly or for services you did not use.
- Cancellation Requests: If you cancel your subscription within the trial period, if applicable.
Refunds are not provided for:
- Services already delivered or used.
- Requests submitted after 30 days from the billing date.
- Account termination due to a violation of our Terms of Service.
3. How to Request a Refund
To request a refund, follow these steps:
- Contact our support team at support@sanitizemail.com.
- Provide your account details and a description of the issue or reason for the refund request.
- Allow up to 5 business days for us to review your request.
4. Refund Process
If your refund request is approved:
- The refund will be processed to your original payment method.
- It may take 5–10 business days for the funds to reflect in your account, depending on your bank or payment provider.
5. Changes to This Policy
We may update this Refund Policy periodically. Any changes will be posted on this page with the effective date.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email: support@sanitizemail.com
Website: www.sanitizemail.com