Refund Policy
Effective Date: January 1, 2025
1. Introduction
At SanitizeMail, we strive to ensure our customers are satisfied with our services. This Refund Policy explains the conditions for refunds and how to request one.
2. Eligibility for Refunds
Refund Considered
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Service Issues: Technical problems preventing intended use.
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Billing Errors: Incorrect charges or double billing.
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Cancellations: Requests within the trial period (if applicable).
Not Eligible
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Services already delivered or credits used.
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Requests submitted after 30 days.
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Termination due to Terms of Service violation.
3. How to Request a Refund
To request a refund, follow these steps:
- Contact our support team immediately at support@sanitizemail.com.
- Provide your account details (Email, Transaction ID) and a clear description of the issue.
- Allow up to 5 business days for our team to review your case.
4. Refund Process
If your refund request is approved:
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The refund will be processed to your original payment method.
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It may take 5–10 business days for the funds to appear, depending on your bank.
5. Changes to This Policy
We may update this Refund Policy periodically. Any changes will be posted on this page with the updated effective date.
6. Contact Us
If you have any questions about this Refund Policy, please contact us: